Assistant General Manager( AGM) -Facility Operations/ Management Opportunity- BENGALURU- Key Luxury Real Estate/ Hospitality Group

Today’s search focus: Assistant General Manager( AGM) -Facility Operations/ Management for a prominent super luxury real estate and hospitality group in INDIA. Position based in BENGALURU.
If interested, please inbox me at neha@redkite.co.in
This position is open to INDIAN nationals who are currently working with prominent Indian & International hotel groups or large FM companies in India from Housekeeping/ Rooms background. Preference of candidates working/ having domicile base in BENGALURU.
Qualifications:
A hotel/ hospitality graduate with 15+ years of client management, operations management and high on emotional intelligence.
Can work effectively in a high stress environment.
Worked in high stress, client facing requirements
Desired skills:
Mature individual with expertise in handling demanding situations
Good knowledge of operations and hands-on experience
Experienced in managing large teams
Primary responsibilities:

• Acts as the brand ambassador of the group and promotes the property within the client environment. Participate in client meetings and take part in new client acquisition along with the JV team whenever required.
• Regularly conducts the morning HOD meetings. Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures. Provides training to staff. 
• Receives in resolving complaints and service recovery process.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations. 
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Ensure full compliance to JV operating controls, SOP’s, policies, procedures and service standards.
• Ensures the objectives and goals of JV and other clients work together to achieve brand positioning and success.
• Builds loyalty through proactive communication, setting and managing expectations and delivering solid business results. Assist in key property issues including capital projects, customer service and refurbishment.
• Performs daily, weekly and monthly property inspections.
• Builds strong working relationships and communications with staff, HOD's and other departments to ensure maximum operating effectiveness Provide effective leadership to staff and guide as appropriate.
• Sound knowledge of P&L, billing and other financial/ contracting processes. 
• Respond to audits to ensure continual improvement is achieved.

This is a confidential position, please do not leave comments on the posting. Photograph used is for illustration purpose only.